kesino baji Privacy Policy
Your personal information is very important to us. This policy explains in detail how kesino baji collects your information, the purposes for which it is used, and how it is kept secure.
This privacy policy defines our data relationship with users of the kesino baji platform. When you register on this platform, log in to your account, or use any of our services, you automatically agree to the terms of this policy. These matters are also discussed in detail in our Terms and Conditions.
kesino baji is a trusted and secure online entertainment platform for users in Bangladesh. Ensuring the privacy of your personal information is one of our primary responsibilities. Please read this policy carefully, and if you have any questions, contact our support team.
What Information We Collect
Various types of information are collected from you when you create an account and use services on the kesino baji platform. The details of that information are given below:
1.1 Registration and Identity Information
- Full name
- Date of birth
- Email address
- Mobile number
- Current address
- National ID card or passport details (for identity verification)
1.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal transaction history
- Payment method details
1.3 Platform Usage Information
- IP address and device type
- Browser and operating system information
- Time and duration of platform access
- Preferred games and betting types
1.4 Cookie and Tracking Information
- Session cookies (to maintain login state)
- Preference cookies (language and settings)
- Analytics cookies (used to improve services)
- Security cookies (to prevent fraud)
Purpose of Using Information
kesino baji uses your information only for specific and legitimate purposes. Each purpose is clearly stated below:
2.1 Account Management and Identity Verification
Your registration information is used to create and keep your account active, confirm your identity, and maintain account security. Verifying identity correctly when accessing your account helps prevent fraudulent activity.
2.2 Processing Financial Transactions
Financial information is required to process deposits and withdrawals smoothly. This information is verified to keep every transaction secure, with a minimum deposit of ৳100 and a minimum withdrawal of ৳800.
2.3 Providing Customer Support
To assist you through 24/7 live chat and email, our support team may use your account and transaction information. This helps resolve your issues quickly.
2.4 Relevant Offers and Communications
By analyzing your preferences and usage patterns, kesino baji may send you relevant bonus offers and promotional information. You can turn off such communications at any time from your account settings.
2.5 Security and Fraud Prevention
Running a secure platform requires identifying unusual transactions, unauthorized access, or fraudulent activity. Information used for this purpose remains confidential at all times and is reviewed only by the security team.
Data Storage and Security
3.1 Security Measures
kesino baji uses industry-standard SSL (Secure Socket Layer) encryption technology to keep your information secure. As a result, all information exchanged between you and the platform remains fully encrypted. The following security measures are also in place:
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Server hosting in secure data centers
- Two-factor identity verification (OTP-based)
- Restricted staff access policy
3.2 Data Retention Period
Information is retained for the entire time your account is active and, after account closure, for as long as required to meet legal obligations.
Transaction records are kept for an extended period for financial audit purposes. Once the required period ends, information is securely deleted.
Sharing Information with Third Parties
kesino baji never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the specific situations below:
4.1 Service Provider Partners
To process payments (bKash, Nagad, Rocket, Upay, and bank transfers), the minimum information required for the transaction is shared with the relevant payment institutions. These institutions operate under strict confidentiality agreements and may use this information only to carry out their services.
4.2 Legal Obligations
Sharing information with law enforcement agencies as part of a court order, government investigation, or legal process may be a legal obligation for us. In such situations, only the information required within the limits of the law is provided.
4.3 Technology Partners
Software from various game providers — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — is used to run games. These providers receive only the session information needed to operate games and do not have access to your financial or personal information.
Your Rights
Every user registered on kesino baji may exercise the following rights over their own personal information:
Right to Access Information
You have the right to ask what information we hold about you.
Right to Correct Information
If there is any error in your information, you can request that it be corrected.
Right to Delete Information
Subject to meeting certain conditions, you can request that your information be deleted.
Right to Restrict Processing
In certain situations, you can request that processing of your information be temporarily paused.
Right to Data Portability
You can request to receive your own information in a structured format.
Right to Object
You can object to the use of your information for marketing or analytics purposes.
To exercise any of the rights above, please contact our support team. We will verify your request and respond within a reasonable time. To learn more about your rights related to responsible and informed gaming, read our Responsible Gaming page.
Cookie Policy
6.1 What Are Cookies and Why Are They Used
Cookies are small text files that your browser stores on your device. Cookies are used on the kesino baji platform to function properly, maintain your session, and improve your experience.
6.2 Cookie Control
You can decide whether to accept or reject cookies from your browser settings. Please note, however, that disabling certain essential cookies may cause some platform functions to not work properly. Session cookies are essential in particular for the login and payment process.
6.3 Third-Party Cookies
Some software used to run games may use its own session cookies. These cookies apply only to the game session and are not intended to collect your personal information. Our technology partners operate under their own privacy policies.
Protection of Minors' Information
kesino baji is a platform exclusively for adults aged 21 and above. We do not knowingly collect or store any information from minors.
Age is verified at registration and no one under the age of 21 is permitted to create an account. If a parent or guardian becomes aware that a minor's information has reached us, please contact us immediately and steps will be taken to delete that information.
Ensuring responsible gaming is part of our commitment. Visit our FAQ section for answers to common questions about privacy and security.
Policy Changes and Updates
kesino baji reserves the right to amend this privacy policy as needed. The policy may be updated due to technical changes, legal requirements, or service improvements.
If any significant change is made, we will notify you by sending a message to your registered email address or by posting a notice on the platform. The date of the change will be shown at the top of this page as the "Last Updated" date.
Continued use of the platform after an update will be taken to mean that you have accepted the new policy. It is therefore recommended that you review this page regularly.
Privacy Contact
If you have any questions about this privacy policy or any requests regarding your information, please contact us. Our dedicated privacy team will carefully review your request and respond within a reasonable time.
When submitting a request to delete, correct, or obtain a copy of your information, some details may be requested to verify your identity. This is a necessary step to ensure the security of your account.
To learn more about kesino baji, read our About Us page, where you will find information about how the platform operates and its values.